Privacy Policy

SXM CONCIERGERIE, SAS, undertakes to ensure that the processing of personal data carried out in the course of its business complies with European Regulation No. 2016/679, known as the General Data Protection Regulation (GDPR), as well as with the French Data Protection Act.

In this privacy policy (the " Policy "), we explain how and why we use your data, what your rights are, and how to exercise them.

By accepting the Policy, you agree to our processing of your data.

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What is personal data?

Personal data (" Personal Data " or " Data ") refers to any information relating to an identified or identifiable natural person:

• directly (last name, first name, email address) or
• indirectly (IP address, geolocation).

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Who does this Privacy Policy apply to?

This Policy applies to all our hotel, bar-restaurant, spa, and related services (the " Services ") via the website https://www.sxmconciergerie.com (the " Site ").

It aims to inform Customers who use our Services.

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Who collects your Data?

The Data Controller, as defined by the European Data Protection Regulation, is SXM CONCIERGERIE, represented by its current president.

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How do we collect your Data?

BUILDINVEST RESORTS SXM collects Data online (including by email), on paper, or verbally (during a physical meeting or by telephone), and this Policy applies regardless of the method of collection or processing.

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Why do we collect your Data?

Some of your Data is necessary for the processing and provision of our Services. Failure to provide such information prevents the proper functioning of the Services offered.

For your information, below is a non-exhaustive list of categories of data collected corresponding to the purposes for which we collect data.

To respond to your contact request:

• Categories of data collected: identity data (last name, first name, postal code, city, country), contact data (email address, phone number), free comment field.
• Category of person: website users
• Legal basis: your consent obtained when sending the contact request

To subscribe to our newsletter:

You can subscribe to our email newsletter.  

• Categories of Data Collected: identity data (last name, first name) and contact data (email address).
• Person category: users
• Legal basis: your consent obtained through your subscription to the newsletter.
  

You can unsubscribe from this newsletter at any time by clicking on the link provided for this purpose in each newsletter.

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To process your response to a job offer or recruitment request:

• Categories of Data Collected: identity data (last name, first name), contact details (email address, phone number), information contained in the resume and cover letter (free comment field).
• Category of person: website users
• Legal basis: pre-contractual measures taken at your request.

To process your reservation request and gift certificates:

• Categories of Data collected: identity data (last name, first name, country of residence, postal address), contact details (e-mail address, phone number), and banking details (card number, security code, cardholder name, expiration date).
• Category of person: customers
• Legal basis: contractual measures taken at your request.

To conduct statistical operations on visitor numbers:

• Categories of Data collected: browsing data (IP address).
• Category of person: website users
• Legal basis: your consent when you accept the use of statistical cookies.
  

When creating an account:

• Categories of Data Collected: login data (password) and contact data (email address).
• Category of person: website users
• Legal basis: Your consent.
  

Are you required to provide your Personal Data?

When you make specific requests, such as subscribing to our newsletter, the processing of your Data is mandatory. Indeed, we cannot proceed with your registration without processing your Data (in particular your email address).

Please note that when you give your consent to the processing of your Personal Data, you have the right to withdraw this consent at any time via the dedicated address reception@sxmconciergerie.com..

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How long do we keep your Data?

We only retain your Data for as long as necessary to carry out the operations for which it was collected, except where the law provides for a different retention period:

• To make a reservation request or to offer a gift voucher: data is stored for 3 months from the last contact with the customer.
• For the contact form: data is stored for the duration of the request processing and then immediately deleted.
• For recruitment applications: data is retained for two years in the event of no response or rejection. After recruitment, data is retained for the duration of the employment contract and then destroyed two years after the last contact.
• For authentication: data is stored for one year from the last login.
• For statistical purposes: data is stored for 13 months and then deleted or contact renewed.  

You acknowledge that the Data you provide to us and which is stored in our information systems is accurate and constitutes proof of your identity.

Who do we share your Data with?

The Data collected is shared, according to their respective needs and in accordance with the purposes mentioned above, with:

• SXM Concierge staff SXM CONCIERGERIE ;
• external operations, reservations, or delivery staff
• external application management staff
• the staff of our website's external hosting services
• staff in external services who send confirmation emails following orders for products/services or reservation requests.

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Are your data sent outside the European Union?

We may share some of your Data outside the European Union with service providers located outside the European Union. However, each transfer is governed by a mechanism that provides protection equivalent to that guaranteed by European Union law.

As the Website is accessible on the Internet, its content, and therefore your publications, may be accessible outside the European Union.

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What security measures have we taken to protect you?

We are committed to implementing all technical and organizational measures necessary to protect your Personal Data.

Our contracts with our service providers include a section dedicated to data protection, in accordance with applicable laws.

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What are your rights?

In accordance with the French Data Protection Act and subject to compliance with the legal obligations imposed on SXM CONCIERGERIE in the course of its business, every individual may exercise the following rights:

You can:

• Request a copy of the Data relating to your session, your service requests, recruitment requests – Right of access
• Correcting inaccurate data about you – Right of rectification
• Request the erasure of certain Data concerning you; however, this request is incompatible with the processing of your response to a job offer – Right to erasure
• Object to our processing of your Data; this request is incompatible with the processing of your order for products/servicesor your reservation request – Right to object
• Decide at any time to withdraw your consent – Right of withdrawal
• Limit the use of your Data while your request is being processed – Right to restrict processing
• Exercise your Right to Portability – if applicable
  

When a data breach that could pose a high risk to your rights and freedoms is detected, you will be informed of this breach as soon as possible.

You may issue instructions regarding the storage, deletion, and disclosure of your Personal Data after your death, in accordance with Article 85 of Law 78-17 of January 6, 1978.

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How to exercise your rights?

These rights and guidelines can be exercised and addressed by writing to us at:

• by mail to the following address: SXM CONCIERGERIE la Playa Orient Bay, 116 Parc Baie Orientale 97150 Saint Martin

or

• by email: reception@sxmconciergerie.com

In order to enable us to identify you quickly and respond to you, please include with your request any information that will help us establish your identity (such as a quote request, contact request, registration request, or request made directly through your account). A response will then be sent to you within one month of receipt of the request. In certain cases, due to the complexity of the request or the number of requests, this period may be extended by two months.

You can also contact the Commission Nationale de l’Informatique et des Libertés (CNIL), the regulatory authority responsible for enforcing personal data protection regulations in France, via the internet at https://www.cnil.fr/fr/agir or by post at the following address: Commission Nationale de l'Informatique et des Libertés, 3 Place de Fontenoy - TSA 80715, 75334 PARIS CEDEX.

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Changes to this Privacy Policy

We may update this Policy by posting a new version on our Site. We undertake not to substantially reduce the level of confidentiality of your Data without informing you and obtaining your consent.

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Contact

If you have any questions about our Privacy Policy, please contact us:

• by mail to the following address: SXM CONCIERGERIE Hôtel la Playa Orient Bay, 116 Parc Baie Orientale 97150 Saint Martin

or

• By email: reception@sxmconciergerie.com

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